Warranty Policy

1. Warranty Coverage

Eligible jewelry organizers purchased directly from Amaralanze are covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

Production defects or manufacturing faults.
Broken, loose, incomplete, or defective stitching and seams where applicable.
Defective drawers, compartments, dividers, hinges, clasps, locks, handles, or closures.
Structural defects that significantly affect the organizer's intended use, stability, or functionality.
Defective trays, holders, hooks, slots, necklace stands, ring sections, earring sections, or other storage components.
Manufacturing issues affecting decorative finishes, linings, protective surfaces, hardware, or attached components.
Cracks, breaks, or separation caused by defects in the manufacturing or assembly process.
Parts or components that arrive damaged due to a manufacturing defect.

2. Items Not Covered by the Warranty

The Amaralanze warranty does not cover damage, deterioration, or changes resulting from:

Normal wear and tear caused by regular use.
Accidental damage, misuse, excessive force, rough handling, or unsuitable storage.
Damage caused by dropping, crushing, bending, impact, or placing excessive weight on the organizer.
Scratches, dents, stains, discoloration, or surface damage caused after delivery.
Damage caused by jewellery, sharp objects, cosmetics, perfumes, oils, lotions, chemicals, cleaning products, or other external substances.
Water damage, excessive moisture, humidity, or exposure to unsuitable environmental conditions.
Repairs, alterations, modifications, drilling, cutting, repainting, or other changes made after delivery.
Damage caused by improper assembly or installation where assembly instructions were provided.
Damage caused by using the organizer for purposes other than storing or displaying jewelry and related personal accessories.
Natural differences in texture, grain, finish, color, pattern, or appearance between production batches.
Minor cosmetic variations that do not affect the organizer's structure or intended function.
Loss, theft, deliberate damage, neglect, or improper handling.
Damage caused by unsuitable cleaning methods, abrasive materials, harsh chemicals, or excessive moisture.
Minor imperfections that are inherent to the materials or manufacturing process and do not affect normal use.

3. How to Make a Warranty Claim

If you believe that your jewelry organizer contains a manufacturing defect, please contact Amaralanze customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

Your full name.
Your order number.
The name or description of the affected jewelry organizer.
A clear explanation of the problem.
Photographs showing the complete product.
Close-up photographs or videos clearly showing the affected area.
Photographs of the packaging where reasonably requested.
Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@amaralanze.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Amaralanze may offer one of the following solutions depending on the nature of the defect, the available evidence, product availability, and applicable law:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
A repair where suitable and reasonably available.
A replacement component where appropriate, such as a drawer, handle, divider, hook, clasp, or other removable component.
Another fair and appropriate solution based on the circumstances.

The final solution will be determined after the warranty claim and supporting evidence have been carefully assessed.

Where a replacement is approved but the original style, color, size, or design is unavailable, Amaralanze may offer an alternative product of similar value, store credit, or a refund.

Any replacement product supplied under this warranty may be subject to the remaining portion of the original warranty period or any additional period required by applicable law.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Amaralanze will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible jewelry organizers purchased directly through the official Amaralanze website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorized sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Amaralanze may request that the affected product be returned for inspection before approving a replacement, refund, repair, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Amaralanze may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

To the maximum extent permitted by applicable law, this commercial warranty is limited to the solutions described in this policy and does not cover indirect, incidental, special, or consequential losses.

7. Product Care Recommendations

To help preserve the appearance, structure, finish, and functionality of your Amaralanze jewelry organizer, we recommend following these care practices:

Keep the jewelry organizer in a clean, dry, and well-ventilated location.
Keep the organizer away from excessive moisture, humidity, and direct exposure to water.
Clean surfaces gently using a soft, dry, or slightly damp cloth where appropriate.
Avoid abrasive sponges, rough materials, and harsh cleaning products.
Do not soak the organizer or expose it to excessive water.
Keep cosmetics, perfumes, oils, lotions, and other potentially damaging substances away from the organizer's surfaces.
Avoid placing excessive weight inside drawers, compartments, trays, or storage sections.
Handle drawers, hinges, clasps, handles, and other moving components carefully.
Do not force drawers, locks, hinges, or compartments if they become difficult to open or close.
Keep sharp jewelry and accessories from scratching or damaging interior surfaces.
Avoid placing the organizer near strong sources of heat or prolonged direct sunlight where this could affect the materials or finish.
If the organizer includes removable dividers or components, handle them carefully when repositioning or removing them.
Store the organizer on a stable, level surface where applicable.
Keep the product away from children and pets when small jewelry pieces or detachable components are stored inside.

8. Inspection and Product Condition

Customers should inspect their jewelry organizer as soon as reasonably possible after delivery.

If the product arrives visibly damaged, incomplete, or with an apparent manufacturing defect, customers should contact Amaralanze customer support promptly and provide photographs of the product and packaging where possible.

Any hygiene-related restriction does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

Any product-condition restriction will only be applied where legally permitted and where the relevant conditions have been clearly communicated.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Amaralanze.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where a product is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Amaralanze may update this Warranty Policy from time to time to reflect changes in our products, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact Amaralanze using the details below:

Store: Amaralanze
Address: Viale XXV Aprile 8, Sulmona (AQ), Italy
Email: contact@amaralanze.com
Phone: +39 3674594601
Business Owner: Anna Iunco

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.