FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

European Union and Switzerland: 8–10 business days.
United Kingdom: 6–10 business days.
South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Amaralanze offer free shipping?

Yes. Amaralanze provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier’s system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@amaralanze.com.

4. Which payment methods do you accept?

Depending on your country, device, and the payment options available during checkout, Amaralanze may accept:

Visa.
Mastercard.
American Express.
PayPal.
Apple Pay.
Google Pay.
Shop Pay.
Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Amaralanze does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@amaralanze.com and include your order number and requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Amaralanze offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your jewelry organizer, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned products should generally be unused, undamaged, unassembled where applicable, free from stains or signs of misuse, and in their original condition, with original accessories, labels, and packaging included where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where this option is available, or by contacting the Amaralanze customer support team.

Please email contact@amaralanze.com and provide:

Your full name.
Your order number.
The jewelry organizer you wish to return.
The reason for your return.
Photographs where the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorization and instructions from Amaralanze.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain products depending on their nature and applicable law.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request through your customer account or order details page.

You may also exercise your withdrawal right by emailing contact@amaralanze.com with:

Your full name.
Your order number.
The email address used for the order.
The jewelry organizer or products included in the withdrawal.
A clear statement confirming that you wish to withdraw from the purchase.

10. When will I receive my refund?

After your returned product has been received and inspected, Amaralanze will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

11. What should I do if my jewelry organizer arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Amaralanze as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@amaralanze.com and include:

Your full name.
Your order number.
A clear description of the problem.
Photographs showing the complete jewelry organizer.
Close-up photographs clearly showing the affected area.
Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Amaralanze may offer:

A replacement product.
A partial refund.
A full refund.
Store credit.
A repair where appropriate.
Another fair and suitable solution.

12. Do you offer direct exchanges?

Amaralanze does not currently offer direct exchanges.

If you would like a different jewelry organizer, color, design, size, or style, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that your preferred product is available and can be dispatched without waiting for the original return to be completed.

13. Which products cannot be returned?

Certain products may be excluded from returns where permitted by applicable law, including:

Personalized, customized, or made-to-order products.
Products that have been assembled, modified, altered, or permanently installed after delivery where this affects their resale condition.
Products that have been damaged through misuse, accidents, excessive force, or improper handling.
Products showing stains, scratches, marks, odors, or other signs of use beyond what is reasonably necessary for inspection.
Products returned without required accessories, components, or packaging where their absence materially affects the product's condition or resale value.
Final-sale products where the exclusion is clearly stated and legally permitted.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about return eligibility and legal exceptions.

14. Does Amaralanze provide a warranty?

Yes. Eligible jewelry organizers purchased directly from Amaralanze are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

Structural manufacturing defects.
Defective drawers, compartments, dividers, trays, or storage sections.
Broken or defective hinges, clasps, locks, handles, hooks, or closures.
Cracks, breaks, or separation caused by manufacturing or assembly defects.
Defective jewelry holders, ring sections, earring sections, necklace hooks, or other storage components.
Manufacturing defects affecting surfaces, linings, finishes, or attached components.
Products that arrive with production-related damage.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper cleaning, excessive weight, unsuitable storage, alterations, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@amaralanze.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected jewelry organizer, a detailed explanation of the issue, and clear photographs showing the complete product and affected area.

We may also request photographs of the packaging, product label, components, or additional details where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. What types of jewelry can I store in your organizers?

Our jewelry organizers are designed to accommodate different types of jewelry and personal accessories, depending on the specific product design.

Depending on the organizer, storage may include:

Necklaces.
Bracelets.
Rings.
Earrings.
Watches.
Brooches.
Hair accessories.
Small personal accessories.

Please review the individual product description to see the available compartments, hooks, trays, drawers, holders, and storage sections for each organizer.

17. Will necklaces fit in your jewelry organizers?

Many Amaralanze jewelry organizers include dedicated spaces for necklaces, including hooks, hanging sections, compartments, or storage areas designed to help keep necklaces organized.

The available necklace storage will vary depending on the product.

Please check the product photos and description for the exact storage configuration and capacity of the organizer you are considering.

18. Are the jewelry organizers suitable for rings and earrings?

Many of our organizers include dedicated sections for rings and earrings.

Depending on the design, these may include ring slots, small compartments, earring holders, trays, or divided storage areas.

Please review the individual product listing for the specific configuration of each organizer.

19. What materials are Amaralanze jewelry organizers made from?

Materials vary depending on the design and style of each jewelry organizer.

Our products may feature materials such as:

Wood.
Metal.
Glass.
Fabric.
Velvet or velvet-like lining.
Leather-style or synthetic exterior materials.
Acrylic.
Plastic.
Other suitable materials and combinations.

Please review the Material or Product Details section on the individual product page for the specific materials used in each item.

20. How should I clean my jewelry organizer?

Care requirements vary depending on the materials and construction of the specific product.

General care recommendations include:

Use a soft, dry cloth to remove dust.
Use a slightly damp cloth only when appropriate for the material.
Avoid soaking the organizer in water.
Avoid abrasive sponges and rough cleaning materials.
Do not use harsh chemicals, bleach, or strong cleaning products unless specifically recommended for the material.
Keep perfumes, oils, cosmetics, and other substances away from surfaces that may be affected by them.
Dry any moisture promptly.
Follow any care instructions included with the product.

21. Can I store watches and other accessories in the organizers?

Some Amaralanze organizers include compartments suitable for watches and other small accessories.

The suitability depends on the organizer's dimensions, compartment sizes, and storage configuration.

Please check the individual product description and photographs before purchasing to confirm that the organizer meets your storage needs.

22. How much jewelry can the organizer hold?

Storage capacity varies by product.

Some organizers are designed for a compact collection, while larger models may include multiple drawers, trays, hooks, compartments, and dedicated sections for different types of jewelry.

Please refer to the individual product listing for the dimensions, number of compartments, storage sections, and other capacity information.

We recommend avoiding excessive weight or overcrowding, as this may damage the organizer or its components.

23. Where does Amaralanze ship?

Amaralanze currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

24. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer's responsibility.

Amaralanze does not control these charges and cannot reliably predict their amount.

25. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Amaralanze divides your order into multiple shipments.

26. What should I do if my refund is delayed?

After Amaralanze processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@amaralanze.com and provide your order number so that we can review the transaction.

27. How can I contact Amaralanze customer support?

Our customer support team can assist with orders, jewelry organizer information, product details, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Amaralanze
Address: Viale XXV Aprile 8, Sulmona (AQ), Italy
Email: contact@amaralanze.com
Phone: +39 3674594601
Business Owner: Anna Iunco

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.